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My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.

Food wasn’t very good, old business seating configuration on an old A340

Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.

This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.

The plane was dirty and the in seat air wasn't blowing as planes usually do.

There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.

Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service

I liked everything about the flight. The service was excellent!

No meal. Flight crew was wonderful, happily finding me storage for my guitar. THANK YOU!!!

My seat was moved multiple times. I picked out the perfect seats beforehand. I even paid extra money for them. However, I was moved to a middle seat without warning at the last minute. It was like my worst nightmare. But other than that, the actual flight was good. Everything was on time or even early and the flight was smooth.

A220 plane had 5 seats across which is great for couples who can snag the A&C seats. Seat itself is borderline comfortable but still tough on a 5+ hour flight. Overhead bins are small so if you're not in at least boarding group 5, you could be in trouble. No included food service. Non-alcoholic drinks are free but even the most basic snacks are for a charge. Price was reasonable for the only direct SEA-YUL flight. Boarding is efficient even managing passport checks. Worth flying for the direct flight.

The original flight from Boston to Toronto was canceled because of a mechanical failure. I was then scheduled on a flight to go from Boston to Montreal and then Montreal to Toronto. The flight was extremely full and I had to check my carry-on bag. When I actually got on the plane there appeared to be room for my bag. I understand the mechanical failures happen. But it was frustrating that they pestered me to check my bag when I don't believe it was necessary. Additionally, not just with Air Canada, modern airline seats are incredibly uncomfortable. There is considerable research that shows that the shape of them is poor for back health.

Unable to initiate refund/reschedule the ticket #worst experience #lost 900$

Flight was delayed for almost 3 hours. Communication of gate change was poor. Email and screen said one gate and it was a different gate from that. Gate changed first to 64 B and then to 64 C. Originally it was 68B. 64C was not communicated properly!

This was a red eye return, so I doubt there would be anyway to make it better. Other than adding beds.

Direct nonstop flight was great. Flight was delayed and the crew announced a 2h delay on the sound system. 30 min or so later I hear my name on the sound system for immediate board. Several other passangers were late too. Reason: The crew incorrectly announced a 2h delay when in reality they meant a new boarding time at 2pm.

Plenty of room in the exit row. Sat on the plane an hour before taking off.☹️ Landed late and had to wait for gate availability.

Flight was on time early arrival better entertainment good staff.everything was excellent