There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!
There was a loud squeaky sound the whole time we were flying.
I didn’t not like that I could not select my seat and ended up with the worse seat.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.
Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.
Great, on time departure, friendly and accommodating crew, great leg room, Smith flight
Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska
Honestly, I didn’t expect that I will experience this long time wait during the check in. There was only one person who was taking care of the passengers for the economy class and it took us to wait about one hour to do our check i. As a result we barely get to the airplane as the gate was at the end of the airport. That is totally not professional where one crue is working at the registration desk with economy and 3-4 crues are helping for the business class.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
It was nice to be on a legacy airline, people try at least.
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
flight attendant spilled juice on me entertainment was limited i wanted to upgrade but $$$ was exorbitant i purchased $69 seat, only to find out day of flight/purchase never went through & I was "assigned" a terrible seat! ( btw another passenger complained of the same thing happening to her)
SAS is the representation of the Scandinavian minimalism, which I like. I wished they had a more relaxed policy on free water distribution beyond one bottle (500 ml) per person and two drinks, including water, per overseas flight.
Much better, not their fault but my plane was so delayed causing me to have to take this airline rather than my earlier connecting flight
TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
My return flight has been changed to JFK from EWR without any notice or reason
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
They lost my luggage. Tromso in winter without warm clothes is not fun.
The flight was on time and loading was fine. I really disliked that all drinks other than coffee or tea had a cost. Deplaning was also an issue as people did not wait for those in front of them to get out before they pushed forward
Flight was delayed 3 hours. Pilot cancelled flight under 4 people volunteered to change their seats to economy from business class.
Overall, this flight team did a fantastic job. They came often with the water, coffee and tea. There was no meal choice in coach, but the lasagna lunch was decent. The sandwich snack just before landing was tasty. The baggage bins were large, so no trouble holding carry on luggage.
Poor, we had 1 hour to grab our checked luggage, go through customs, recheck bags and run across terminals to make our United flight. Poorly planned connections.
Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.
Overall, the flight was comfortable without any serious issues. Transit through Frankfurt airport was a little confusing, but not too difficult if you follow the signs
Staff disappeared after dinner service until breakfast, no help with beds, no help running to our gate to catch connection cause flight was late, our luggage didn’t make it, took over 24 hours to get luggage to hotel, no compensation!!
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
Checked in is easy and it was a smooth flight from LAX to Munich
It was a busy flight and all the crew were very helpful and gracious
I wish the flight attendant was a little bit kinder
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose
Flight attendants and checking great .. comfort was the worst I’ve experienced, design of seat was poor , headrest uncomfortable, seat in front when extended crushed me and the temp was hot .. every minute felt like an hour .. and it was a 7 hr flight
The company lost my luggage on a direct flight from LAX to ORLY. We have tried to call them daily but they do not have a human customer service agent. We submitted upon arrival and online but again, no response. We easily have items that add up to $2000 and under the Montreal Convention they should be held responsible for compensation. But again, no response and I’m going to get legal representation if we do not hear back within 21 days of the flight and lost baggage.
everything is an extra cost on this flight, you need to pay to have a your children sit next to you (they won’t change the seat for your kids to sit next to you without charging you), food is an extra you need to pay for on a 12 hour flight, no drinks or snacks throughout the flight, the media selection is subpar and your phone has more options
Many families including ours we seated separately. For kids entertainment only 2 cartoons for 11 hour flight. Checked bag $100 each. Everything else was fine
The boarding process was completely disorganized, adding avoidable stress, and the airline's business model is tight spaces, but seats that recline more to make sleep easier in economy. The passenger behind us did not understand that and shook our chair saying we're reclining too much. We immediately brought the flight attendants in to mediate and deescalate the situation, and they didn't. The passenger behind us kept harassing my wife throughout the 8 hour flight. They should be better trained in this regard if this is the airline's business model and promise to passengers like us who review leg space and reclining angles before purchasing a fare on the airline.
The orthopedic sits, no room to move, no reclining, was horrible and because that I'm still in pain and aches in my whole body
Seats were uncomfortable. Lower back support would be nice. It was the usual for an airplane. Other than that, everything was wonderful. Even my kids said the food was good! Nice to get a blanket and set of earbuds.
Flight got canceled, took us 3 hrs in line to give us vouchers for hotel and meals, which was chaotic and then went to hotel and the voucher did not work at hotel, had to pay and apply for reimbursement and waiting for payment
Better than expected from a low cost airline! The food, seat and overall experience was great! I would fly with them again.
We were there on time we checked in early online and when we got to the airport we only had one code ticket and not the other one, the people at the desk didn’t want to print the other ticket since we didn’t have it on the phone